Refund policy

Refund & Return Policy

Return Policy

At HP Vaahn, customer satisfaction is our priority. If you receive a product that is damaged, defective, incorrect, or incomplete, you may request a replacement or refund within 7 calendar days from the date of delivery, subject to the conditions below.

Eligibility for Returns & Replacements

Returns or replacements will be considered only if:

  • The product is damaged, defective, leaking, incorrect, or incomplete at the time of delivery.

  • The request is raised within 7 calendar days of delivery.

  • The product is unused and returned in its original packaging.

  • Proof of purchase, such as the order confirmation email or invoice, is provided.

  • A continuous unboxing video is submitted with the claim.

The unboxing video must:

  • Begin before the shipping package is opened, clearly showing the sealed package.

  • Continue without any cuts or edits until all products have been removed and inspected.

  • Clearly show any damage, leakage, missing items, or incorrect products received.

For all HP Vaahn Kits or Combo Packs, an unboxing video is mandatory. Claims relating to damaged, leaking, missing or incorrect items in kits or combo packs cannot be verified without an unboxing video and may not be eligible for replacement or refund.

All return and replacement requests are subject to verification and approval by Kemetyl India Markets Pvt. Ltd.

Non-Eligible Returns

Returns, replacements, or refunds will not be accepted if:

  • The product has been used or is not in its original condition.

  • The product is returned without its original packaging.

  • The claim is made after 7 calendar days from the date of delivery.

  • The mandatory unboxing video is not provided.

  • The damage has occurred due to misuse, improper handling, or improper storage after delivery.

Refund Policy

Upon receipt and inspection of the returned product (where applicable), Kemetyl India Markets Pvt. Ltd. will verify the claim and notify the customer of the outcome.

Approved refunds will be processed to the original method of payment used during purchase within 30 working days from the date the returned product is received and approved.

Refunds and replacements are applicable only in cases where the product is damaged, defective, incorrect, incomplete, or has a genuine quality issue.

Purchases from Third-Party Sellers

For purchases made through retail stores, distributors, Amazon, Flipkart, or any other third-party seller, the respective seller's return and refund policy shall apply.