Return, Refund & Cancellation Policy

At HP Vaahn, customer satisfaction is our priority. We take utmost care to ensure that your order reaches you safely and in perfect condition.

However, due to the nature of our car care, bike care, maintenance and consumable products, we do not accept returns or exchanges due to change of mind, incorrect product selection, or products that are no longer required.

Returns, replacements or refunds will be considered only in cases where the product is damaged, defective, leaking, incorrect or incomplete at the time of delivery, subject to the conditions below.

Eligibility for Returns & Replacements

Returns or replacements will be considered only if:

• The product is damaged, defective, leaking, incorrect or incomplete at the time of delivery.
• The request is raised within 7 calendar days of delivery.
• The product is unused and, where applicable, is returned in its original packaging.
• Proof of purchase, such as the order confirmation email or invoice, is provided.
• A continuous unboxing video is submitted with the claim.

Mandatory Unboxing Video

For HP Vaahn products, particularly Kits and Combo Packs, an unboxing video is mandatory for claims relating to damage, leakage, missing items, incorrect products or incomplete orders.

The unboxing video must:

• Begin before the shipping package is opened and clearly show the sealed package.
• Continue without cuts or edits until all products have been removed and inspected.
• Clearly show the product(s), packaging and any visible damage, leakage, missing items or incorrect products received.

Claims submitted without the required unboxing video may not be eligible for a replacement or refund, as the condition of the package and product cannot be independently verified.

All return, replacement and refund requests are subject to verification and approval by Kemetyl India Markets Pvt. Ltd.

Non-Eligible Returns, Replacements & Refunds

Returns, replacements or refunds will not be accepted in the following cases:

• Change of mind or no longer wanting the product.
• Incorrect product selected or ordered by the customer.
• Product has been opened, used or altered after delivery.
• Product is not returned in its original condition or packaging, where applicable.
• The claim is raised after 7 calendar days from the date of delivery.
• The mandatory unboxing video is not provided.
• Damage, leakage or defect has occurred due to misuse, improper application, improper handling or improper storage after delivery.
• Product has been damaged due to failure to follow the instructions, warnings or recommended usage provided on the product packaging.
• Normal variations in product appearance, fragrance or consistency that do not constitute a manufacturing defect.
• Products purchased from third-party sellers where the seller's or marketplace's own return policy applies.

Refund Policy

Upon receipt and inspection of the returned product, where applicable, Kemetyl India Markets Pvt. Ltd. will verify the claim and notify the customer of the outcome.

If a refund is approved, it will be processed to the original method of payment used for the purchase within 30 working days from the date the returned product is received and the refund is approved.

Refunds or replacements will be provided only for verified cases involving a damaged, defective, leaking, incorrect or incomplete product, or a genuine quality issue.

Return Shipping

For an approved return or replacement, HP Vaahn will provide the appropriate instructions for returning the product.

Customers should not dispatch any product to HP Vaahn without receiving prior confirmation and return instructions from our customer support team.

Any product returned without prior approval may not be accepted or processed.

Order Cancellation Policy

Orders can be cancelled before they are dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

To request a cancellation, customers should contact HP Vaahn Customer Support as soon as possible with their Order ID and reason for cancellation.

If an order has already been shipped, the cancellation request may not be accepted.

Purchases from Third-Party Sellers

For purchases made through retail stores, distributors, Amazon, Flipkart or any other third-party seller, the respective seller's or marketplace's return, refund and cancellation policy shall apply.

Important Note

HP Vaahn does not offer refunds or replacements for products that are functioning as intended but are returned due to personal preference, change of mind, incorrect selection or dissatisfaction unrelated to a genuine product defect or delivery issue.

We recommend that customers carefully review the product description, application instructions and compatibility information before placing an order.

For any assistance regarding returns, replacements or refunds, please contact HP Vaahn Customer Support through the contact details provided on our website.

HP Vaahn reserves the right to modify, update or amend this policy from time to time without prior notice.